Account Management & Operations Manager
Finest Retreats is a holiday letting agent focused on delivering a five star service to cottage owners. We work incredibly hard to deliver bookings through smart marketing; we organise changeovers and maintenance with a brilliant housekeeping team and all the while with a nothing-is-too-much-trouble approach.
In a tough year for travel companies we’ve outshone the competition, have achieved glowing reviews from our customers and owners and have continued to grow. We are therefore looking for an account manager/operations manager to join the small team and jump in head first to take control of all the business operations.
You’ll be super-organised, detail oriented and have bags of energy. You actively seek out work and are constantly finding ways to make yourself useful - finding sensible solutions to problems without needing the reassurance from others. You can champion the business and deal with owners and holidaymakers in a cheerful and knowledgeable manner. You’re the sort of person so detail-oriented you always make sure it’s right first time.
Educated to degree level, you’ll be a totally computer literate - able to get to grips quickly with our booking system and exporting data to Excel.
Working from home, you’ll need a fast broadband connection and - for the time being - be happy and self-motivated enough to work remotely staying dialled in and able to take Google hangouts.
Account management and business operations experience would be handy but is not a pre-requisite for finding the right person. Holiday letting knowledge would be a big advantage.
ABOUT THE ROLE
As we are small and growing quickly, you will need to grow with the business and get stuck in to all parts of the agency. Your main responsibility will be to lead the business operations & administration. Initially, the main tasks include (but are not limited to):
Processing bookings - taking payments, making amendments, processing cancellation refunds etc.
Monthly check-in calls with owners to see how they are doing and what we can do to help.
Co-ordinating the housekeeping team and fixing maintenance issues as they arise.
On-boarding new properties: arranging professional photography, writing property descriptions, uploading pricing schedules.
Arranging property maintenance with local contractors.
Flexible working hours. (9:30am to 3pm available for those with kids)
Very competitive pay.
32 days holiday per year.
Your birthday off.
Extra day’s holiday per year of service.
Please send your CV and a cover letter (can be in the email body) to with the subject: ‘Account & Operations Manager’.
In your cover letter, please answer the following:
Your holiday letting experience & your favourite UK holiday cottage.
Your salary expectations.
Any applications not following these instructions will not be considered.