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Guest Experience Coordinator

JOB TITLE

Guest Experience Coordinator

(37.5hrs/week, flexible working possible)

 

 

ABOUT US
Finest Retreats is a holiday lettings agent focused on delivering a five-star service to our cottage owners and guests. We work incredibly hard to deliver bookings through smart marketing and, depending on an owner’s requirements, also organise changeovers and maintenance with a brilliant housekeeping team too.

We consistently achieve glowing reviews from both guests and owners by providing a flexible approach which allows our owners to stay in control.

 

We pride ourselves on being genuine, friendly and approachable whilst offering an efficient and excellent service. We believe it should be easy for owners to let their properties in a hassle free way without penalties or restrictions, and that it should be easy for guests to get great service and fantastic hassle-free holiday experiences.

 

We are looking to maintain our excellent standards as we grow and boost the team with a new Guest Experience Co-ordinator.

ABOUT YOU

You’ll be enthusiastic, outgoing and willing to share our passion for service with holiday let guests and owners across the UK. Importantly, you will have a can-do attitude, able to use your initiative to find solutions to provide exceptional guest service.

 

Holiday letting knowledge would be a big advantage but your attitude, phone manner, attention to detail and ability to use our back-office booking system are the key attributes for a successful team-member.

Ideally you will have some experience in a customer-facing role, but it could also suit new graduates looking for their step on the career ladder.

You will work a mixture from home and from our offices near Roche.

 

ABOUT THE ROLE
As we are small and growing quickly, you will need to be adaptable and prepared to make decisions yourself, acting on your own initiative to deliver a great service to guests.

Your main responsibility will be dealing with guest queries, processing bookings, taking calls and resolving issues. 

Initially, the main tasks include (but are not limited to):

· Handling inbound guest enquiries via phone and email.

· Processing bookings and taking payments.

· Administering online check-ins from guests, and ensuring any special requests are looked after.

· Maintaining incident log accurately for Operations team following the weekend.

· Monitoring reviews of our properties from guests.

 

THE DETAILS

· Working hours: 37.5 hours per week.

· 32 days holiday per year

· Your birthday off.

· Extra day’s holiday per year of service.

· Laptop & phone provided.

 

TO APPLY
Please send your CV and a cover letter (can be in the email body) to richard@finestretreats.co.uk with the subject: ‘Guest Experience Coordinator’.

In your cover letter, please answer the following:

· Your holiday letting experience & your favourite UK holiday cottage.

Any applications strictly not following these instructions will not be considered.

Application deadline: 26/02/2024

Expected start date: ASAP

Job Types: Full-time, Permanent

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