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Why Choose Professional Airbnb Management
for Your Property or Holiday Let?
Simple and professional managed services for the hands-off Airbnb owner or investor
In a relatively short space of time, Airbnb has become the largest home sharing and vacation rental business in the world, disrupting decades of static short term rental and staycation holiday businesses. AN overnight success, yes, but by allowing individual hosts to reap the rewards of the short term rental market, it has also created a vacuum for property investors who want to make a passive income.
Managing your own Airbnb comes with challenges
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Professional Airbnb Management for Your Property or Holiday Let
Simple and professional managed services for the hands-off Airbnb owner or investor
Managing your own Airbnb turns your property into an instant hospitality business. Aside from then moving from a "passive income" mindset to an active management role, there are also commitment, regulatory and legal compliance challenges that many hosts are not equipped to deal with, leaving them exposed to certain issues that professional management like Finest Retreats are able to deal with.
The main challenges for managing your own Airbnb
Finest Retreats main aim is to empower owners to grow and maintain a stable occupancy and maximise revenue on Airbnb, providing a seamless, hands-off management experience that also helps solve the headaches that come with self-hosting. Whether you are looking to invest in a holiday let, manage a second home, or optimise an existing listing, our professional team can handle every detail on your behalf, like we do for some many others. Many owners who start out don't always understand the scale and sheer amount of tasks involved in running even just a single Airbnb. Some of the considerations that are often overlooked can be found below.
Time Heavy Commitment
Hosting or managing an Airbnb is time heavy, and will often involve constant guest communication, before, during and even after bookings have taken place. Coordinating check-ins/check-outs, and managing cleaning and maintenance are just a small number of things you will need to keep an eye on, taking up a lot of your time. This can often feel like a full-time job in itself, and can be difficult to manage at the best of times, especially if you had originally started hosting on Airbnb as a side-hustle. Even those who manage full-time get stretched and this is where Finest Retreats can help.
Our professional team is set up purely to manage holiday lets, Airbnb or short term rentals. Whatever you refer to them as, this is what we do, and help hundreds of owners professionally manage their Airbnb, as well as many other listings, taking away the hassle and stress.
Cleaning, Changeovers and Quality Control
Airbnb may have made it easier to find homestays but holiday rental is not a new concept. Guests expectations are constantly evolving, and the lines between traditional holiday letting and other forms of travel are blurring more and more. Maintaining "hotel-standard" cleanliness is critical, not only to guests staying at any time, but also when it comes to future success. Even minor issues with cleaning or maintenance can lead to negative reviews and affect how visible your listings are in searches. Finding and managing reliable cleaners who can work on tight turnover schedules is a major hurdle.
Finest Retreats are not simply set up to market a property and get bookings. The majority of our owners trust us with the full management of their holiday homes and Airbnb properties, taking a hands-off approach, and letting us organise and manage guest queries, check-ins and checkouts, cleaning, laundry, maintenance and communication throughout. Not only are we set up to do this for Airbnb, but we can also simultaneously manage this process on hundreds of listing sites, partners and OTAs that bring you continuous revenue. You don't need to struggle. We can handle everything.
24/7 Availability
Another fallout to the blurred lines between hotels and holiday rentals is that guests will often expect near-instant responses to questions, queries and of course, any potential issues, regardless of the time of day or night. Late-night messages regarding lockouts, Wi-Fi, or appliance malfunctions are commonplace and speed of response is key.
Finest Retreats operate a 24/7 emergency phone service for guests and deal with anything from being locked out to not being able to operate the heating, as well as offering a state-of-the-art guest chatbot that can answer any issue regarding your household appliances. No matter what time of day, Finest Retreats are set up to deal with all of these issues, saving you the time and hassle, and for any larger jobs that need your consideration, we will liaise with you and can organise larger repairs or maintenance work, giving you added peace of mind.
Regulatory & Legal Compliance
Local laws or rules in different local authorities, sometimes in regards to short-term rental licensing, specific tax obligations or business rates can vary quite often, and are also subject to frequent changes. Staying compliant is essential to avoid fines, listing deactivation or further action taken from your local council. Finest Retreats stay on top of this and all ongoing industry changes, not only nationally, but also regionally, helping to keep you up-to-date and compliant in a heavily changing industry.
Pricing & Revenue Management
Fixed or rigid pricing means that your property may not adapt to seasonal demand, and may slip further down the search results page, as other Airbnb properties appear cheaper or more value for money in the off-season. Airbnb and other intermediaries offer solutions that involve automated dynamic pricing. Dynamic pricing is automated flexible pricing that is based on real-time market demand, but these revenue, pricing and discount fluctuations are often made based on data that is national, and not regional. This one-size-fits-all approach doesn't understand local markets and owners often lose revenue because a property available in areas where there is peak local demand, see their property pricing dropped because similar properties in different areas are seeing price decreases.
At Finest Retreats, we do not rely on dynamic pricing, preferring instead to track each property’s bookings pace and make manual interventions when needed and keeping you informed. We find owners prefer this method to maximise their profits, as running costs keep rising.
Airbnb management, cleaning and much more
Managing a holiday let involves dozens of tasks, both large and small. Below are the type of services we offer as part of the full holiday home management package:
Cleaning
We do more than 'sourcing you a cleaner'. We employ or own and ensure they meet our rigorous property care standards. Area managers also check up on the house on a regular basis.
Maintenance & gardening
Sweeping chimneys, cutting grass and servicing boilers are all simple maintenance jobs that need to be arranged and completed. Even down to changing the batteries in the TV remote.
Linen & laundry
Keeping sheets crisp and clean is a vital part of holiday home management. We take care of this too.
Welcome packs
You only get one chance at a first impression - we will supply, pack and deliver handmade hampers which contain a variety of locally sourced, artisan products that will help guests feel at home from the moment they walk through the door.
Toiletries
We source cost effective but stylish toiletries and keep them stocked up and replenished every changeover.
Guest meet & greet
For some properties, it can make sense to meet them when they arrive and show them around. If there are complicated hot tubs or hi-tech heating systems to master, nothing beats the personal service of a Finest Retreats expert to give them the first tour.
Key holding
For guests who are out of town, we can hold a spare set of keys for emergencies, if holidaymakers are locked out and if trades ever need access.
Inventory checks
Regular inventory checks to ensure nothing is missing. If we do find items broken or having gone AWOL, we will re-stock them on your behalf.
Window cleaning
A minor but important job to keep on top off. We will ensure your windows are regularly cleaned, inside and out, so that your cottage views aren't spoiled.
Paying bills
Finest Retreats can pay any utilities and maintenance bills directly - you'll see the separate entries on each monthly payment run.