Property Operations Manager

JOB TITLE

Property Operations Manager

(Mon-Fri, 37.5hrs/week, flexible working possible)

 

 

LOCATION

Working from home in 2022. Required to occasionally drive to properties to carry out checks and also attend company meetings throughout the year.

 

 

ABOUT US
Finest Retreats is a holiday lettings agent focused on delivering a five-star service to our cottage owners and guests. We’re a small, friendly team who work incredibly hard to deliver bookings and also organise changeovers and maintenance with a brilliant housekeeping team across the UK.

We consistently outshine the competition, have achieved glowing reviews from both guests and owners and have provided a flexible approach that’s allowed our owners to stay in control.

 

We pride ourselves on being genuine, friendly, and approachable whilst offering an efficient and excellent service. We believe it should be easy for owners to let their properties in a hassle-free way without penalties or restrictions, and that it should be easy for guests to get great service and fantastic hassle-free holiday experiences. 

 

Thanks to our continued growth and regular referrals from existing owners we are looking for a new Property Operations Manager to manage the housekeeping and maintenance arrangements at the properties across the UK to ensure they are kept to the highest standards for our owners and their guests.

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ABOUT YOU

First and foremost, you are super organised! You’re able to manage and prioritise multiple tasks at one time. You are solutions driven and your communication style is friendly and accurate.

Since you’re liaising with owners and housekeepers you are required to be incredibly professional as you represent our business to these vital stakeholders. You easily earn the respect and appreciation from others through your friendly and likeable manner.

 

Knowledge of the holiday letting would be a big advantage but not a necessity – you could have any experience where providing a five-star client service and using online systems is vital. Knowledge of a property management system would be advantageous. You’ll certainly be totally computer literate and quick to learn new computer programmes.

 

Working from home and sometime on the road checking on properties, you’ll need a fast broadband connection and be happy and self-motivated enough to work remotely.

 

ABOUT THE ROLE
The Property Operations Manager is the primary point of contact for housekeepers, on-site property managers and maintenance people, co-ordinating and scheduling changeovers, and necessary works as they arise.  The role is integral to the owners’ and guests’ experience of Finest Retreats properties. 

 

The main tasks include (but are not limited to):

  • Recruiting and onboarding new housekeepers and maintenance workers.

  • Co-ordinating the housekeeping team and communicating changeover booking details.

  • Co-ordinating the maintenance requirements, gardeners, window cleaners, waste collection schedules for the properties.

  • Responding to urgent issues requiring same-day solutions.

  • Proactively scheduling oil tank refills, gas bottle replacements, chimney sweeps.

  • Receiving invoices and charging to appropriate owner accounts.

  • Scheduling compliancy report assessments as required.

  • Creating and sending a monthly newsletter to housekeepers and maintenance workers.

 

As the company continues to grow so will the opportunity to develop your skills and grow with the business.

 

THE DETAILS

  • Flexible working hours: 37.5 hours per week.

  • £25,000 salary.

  • 32 days holiday per year.

  • Your birthday off.

  • Extra day’s holiday per year of service.

  • Laptop & phone provided.

TO APPLY
Please send your CV and a short cover letter (can be in the email body) to richard@finestretreats.co.uk with the subject: ‘Property Operations Manager’. 

In your cover letter, please answer the following:

  • Your favourite UK holiday cottage.

Any applications strictly not following these instructions will not be considered.